By using and accessing our website https://theflowercrowns.com/ (the “Site”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using the Site.
1. About Us
The Flower Crowns is a Private Limited company, offering a wide range of products including flower bouquets, flower arrangements, plants, jewelry, home decor, cosmetics, handbags, and gifts. Our business registration is currently underway, and once completed, we will update our legal status accordingly.
2. Products and Services
We offer a wide variety of products under the following categories:
Flower Bouquets
Flower Arrangements
Flower Crowns
Plants
Home Decor
Jewelry
Handbags
Cosmetics
Gifts
We strive to keep our product descriptions and images accurate, but please note that variations in colors or designs may occur due to lighting, display settings, or photography.
3. Product Availability
In-Stock Products: Many of our products are available in stock and can be shipped immediately. However, products like flower bouquets are custom-made upon customer order, and delivery times may vary based on the specific request.
Product Pricing: All prices on our website are inclusive of taxes. Shipping charges may apply depending on your order.
4. Order and Payment
Order Process: Customers can place orders directly through our website by adding products to their shopping cart and completing the checkout process.
Accepted Payment Methods: We accept a wide range of payment methods, including:
Credit/Debit Cards (Visa, MasterCard, etc.)
UPI (Google Pay, PhonePe, etc.)
Digital Wallets (Paytm, etc.)
Net Banking
Payment Gateway: “Currently, we do not process payments through an online payment gateway. We are working on integrating a secure payment system, and once implemented, all payments will be processed securely.”
Once the payment is confirmed, you will receive an order confirmation email with details of your purchase.
5. Shipping and Delivery
Shipping Locations: We currently only offer shipping within India.
Delivery Times:
For Perishable Products (e.g., Flower Bouquets): We aim to deliver these products on the same day or within 3-4 hours of the order confirmation.
Other Products: Delivery for non-perishable items typically takes 3-7 business days.
Shipping Charges: We offer free shipping for orders above ₹1500. For orders below ₹1500, shipping charges will be applied based on the delivery location.
Order Tracking: Customers will receive tracking information for their orders once they are dispatched. You can track your order through the tracking link sent to your email.
6. Returns and Refunds
Return Policy:
Non-returnable Products: Customized products, live plants, flower bouquets, and any other perishable items cannot be returned.
Other Products: If the product is undamaged, it can be returned within 24 hours of delivery. Please contact us immediately if the product is damaged or defective.
Refund Process: Refunds, if applicable, will be processed back to the original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on the payment provider.
7. Privacy and Data Protection
Data Collection: We collect personal information such as your name, email address, phone number, and shipping address for order processing and delivery purposes.
Data Security: We have implemented SSL encryption to ensure that your personal and payment details are securely processed on our website.
Third-Party Sharing: We do not share your personal data with any third parties except for those necessary for order fulfillment (e.g., payment processors, delivery services).
8. Intellectual Property
Product Ownership: All products sold on our website are the intellectual property of The Flower Crowns. Our business name, logo, and product images are protected under copyright law, especially on packaging.
Unauthorized Use: We do not grant permission for anyone to use our product photos, designs, or content without prior written consent.
9. Customer Responsibilities
Accuracy of Information: You are responsible for providing accurate and complete information, including correct shipping addresses and contact details when placing your order.
Age Restriction: You must be at least 18 years old to place an order on our website. If you are under 18, you may use our website only with the involvement of a parent or guardian.
10. Limitation of Liability
Liability Waiver: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Product Liability: Our liability is limited to the cost of the product purchased. We are not responsible for any personal injury, loss, or damage caused by the use of our products.
Force Majeure: We are not liable for any delays or failure to perform due to unforeseen circumstances, such as natural disasters, government actions, pandemics, or other uncontrollable events.
11. Governing Law and Dispute Resolution
Governing Law: These Terms and Conditions are governed by the laws of India.
Dispute Resolution: In the event of a dispute, we will attempt to resolve it amicably through negotiations. If the dispute is not resolved through negotiation, it will be settled through arbitration under the jurisdiction of Mehrauli, Delhi, in accordance with Indian laws.
12. Right to Amend
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page with the date of the latest revision.
13. Notification of Changes
If we make any changes to these Terms, we will post the revised version on this page with the updated date. Please review these Terms regularly to stay informed of any changes.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: flowercrownsofficial@gmail.com
Phone: +91-9220628617
Address: [T 68 Islam Colony Mehraul Delhi- 110030]
